Run Your Care Agency From One Connected Platform

Carionex is an all-in-one care management platform built specifically for UK home care and domiciliary care providers. Instead of juggling separate tools for rostering, care records, timesheets, payroll and invoicing, your entire agency runs from a single connected system. Care coordinators plan visits, carers deliver and record care on a native mobile app, the office reconciles hours automatically, and finance generates invoices and payroll from the same underlying data. That end-to-end connection is what removes the double entry, spreadsheet reconciliation and month-end scramble that slow most growing agencies down.

Because every module shares one source of truth, information only ever needs to be entered once. A visit scheduled in the rota flows through to the carer's phone, becomes a GPS-verified clock-in, turns into an approved timesheet, feeds the payroll run, and lands on the client invoice — all without anyone rekeying a single figure. The result is fewer errors, faster admin, and a live, accurate picture of how your care business is actually performing at any moment of the day.

At the heart of the platform is a live scheduling and rostering system designed for the realities of community care. Coordinators can build recurring visit patterns, manage double-up calls, cover last-minute absences with one-tap emergency cover, and see the status of every visit in real time. AI-assisted carer matching suggests the best-fit carer for each call using continuity of care, travel distance, skills and availability — so clients see familiar faces and your rota stays efficient.

Carers work from a fully native iOS and Android app that keeps working even when signal drops. They see their schedule, get directions, complete task checklists, record care notes, administer medication against an electronic MAR chart, log food and fluids, and clock in and out with GPS verification and geofencing. Late clock-ins, missed clock-outs and out-of-location visits are flagged automatically, giving the office a clear attendance-integrity picture and a genuine safeguard that the right care was delivered at the right place and time.

Carionex is one of the few care management systems with full UK payroll built in rather than bolted on. It calculates PAYE, National Insurance, pension auto-enrolment, statutory payments such as SSP, SMP and SPP, and holiday accrual for zero-hours workers at the statutory 12.07% rate. Mileage captured between visits and approved expenses flow straight into the pay run, so carers are paid accurately for their travel time and costs without manual timesheet chasing.

Carionex Payroll is RTI validated with HMRC and can submit Full Payment Submissions (FPS) and Employer Payment Summaries (EPS) directly, with Government Gateway authentication, automatic XML generation and IRmark validation, and a complete submission audit trail — validated against HMRC's Electronic Test Service and live. Because payroll and care delivery live in the same system, you also get real-time financial visibility that traditional care software simply cannot offer: profit per client, revenue versus payroll cost, outstanding invoices and upcoming HMRC liabilities, all on one dashboard.

Invoicing is generated directly from completed, verified care hours. With one click you produce branded PDF invoices that reconcile exactly to the visits your carers delivered, removing the guesswork and disputes that come from manual billing. Rates can be configured per client, per funder and per service type, and the system handles the awkward cases automatically — including split funding where a single client's care is paid partly by the local authority, partly privately and partly by the NHS.

Percentage-based and value-based funding splits are applied automatically, so each funder receives an accurate invoice for their share without your finance team maintaining fragile spreadsheets. Outstanding invoices are tracked so you always know who owes what, and revenue is tied back to the underlying visits for a fully auditable trail from delivered care to paid invoice.

Staying inspection-ready is built into everyday work rather than being a separate project. Person-centred digital care plans span 20 care areas with full version history, review reminders and one-tap carer read-and-sign, so your team always works from the latest plan and you can prove it. Structured risk assessments across 16 categories, needs assessments, body-map incident recording and a per-client activity audit trail give inspectors a clear, timestamped picture of the care you provide.

Document expiry alerts keep staff training, DBS checks and certifications current, while a built-in policies and procedures library with CQC-aligned templates, version control and staff acknowledgement tracking keeps governance tight. When it is time for an inspection or a family review, a single click produces an inspection-ready CQC care-record PDF pack — pulling care plans, risk assessments, alerts and staff sign-offs into one professional document.

Families want reassurance, and Carionex gives it to them through a dedicated family mobile app. With permissions controlled entirely by the agency, relatives can follow daily care updates, see completed visits and medication records, view wellbeing information and message the care team securely. Being able to rate completed visits also feeds a live satisfaction score and carer leaderboard, turning great care into approvable testimonials and surfacing concerns early through automatically raised quality flags.

Internally, secure two-way messaging keeps the office and carers connected with one-to-one chats, groups, broadcasts, attachments, push notifications and read receipts. Announcements reach the whole team instantly, and new care enquiries are captured in one place so nothing slips through the cracks. Better communication means better continuity of care and a more engaged, informed workforce.

Carionex suits a wide range of UK care and staffing providers. Domiciliary and home care agencies use it to manage high volumes of short community visits with GPS verification and tight payroll control. Supported living and complex care providers rely on the flexible rostering, detailed care planning and robust medication and incident records. Carionex now also runs dental staffing agencies and care home staffing agencies end to end — publishing shift bookings to dental practices or care home clients, filling them with compliant dental or care staff, and turning every completed shift straight into an invoice and a payslip. Newly registered agencies value having compliant processes from day one, while established providers switch to consolidate a patchwork of separate systems into one platform that scales with them.

Whether you run ten carers or several hundred staff across care and staffing contracts, the software grows with you. Pricing is staff-based with every feature included and unlimited clients on every plan, so you are never penalised for taking on more people to care for — you only pay a small amount more as your team grows.

Most agencies come to Carionex because their current setup no longer keeps up. They are paying for care management software and separate payroll software, exporting data between them by hand, and still lack a clear view of profitability. By bringing operations and finance together, Carionex removes that friction: admin time falls dramatically, billing and payroll become faster and more accurate, and owners finally see the true financial performance of the business in real time.

Getting started is deliberately low-risk. Free onboarding, guided data migration and UK-based support are included, so moving from spreadsheets or a legacy provider is handled with you rather than left to you. You can explore the platform through a live interactive demo or book a personalised walkthrough to see exactly how Carionex would run your agency before you decide. Subscriptions begin with a 12-month initial term, paid monthly, then continue on a monthly rolling basis cancellable with 30 days' notice.